I purchased a several products including deodorants, soap, and a beard balm. I love the scents and the quality of the products and was excited to try the bar shampoo, conditioner and a hand and body lotion (which I have now tried and love!). The second order never arrived and with just a quick email Dapper Yankee re-shipped the order, no questions (except asking me to confirm my shipping address) asked. I really appreciate a company that takes customer service seriously.