Our Commitment & Product Information

We know finding the perfect personal care product online can be tricky. That's why we offer our Soap Sample Pack – it's a great way to experience our scents and product performance before committing to a full-sized bar. We put a lot of care into every product, and we want you to love them as much as we do.

For your safety, all ingredients are listed in each product description. If you have sensitivities to any listed ingredient, we recommend not using the product. If you're unsure, please perform a patch test on a small skin area before full use. Discontinue use immediately if irritation occurs. Dapper Yankee is not responsible for adverse reactions, as it's your responsibility to determine what's best for your skin.

We thoroughly test all our products on humans before they reach you. If you experience an issue with any product, please contact us at support@dapperyankee.com within 30 days of receiving your order so we can help make it right.

 

Domestic Returns (Within the United States)

We accept returns of unused products in their original packaging and condition within 30 days of the delivery date. Please note, we do not offer exchanges.

Products showing any signs of use will not be eligible for a refund. Such items will not be returned to you.

We cannot accept returns on the following items:

• Final Sale Items such as Dapper Rejects soap pack or any item specifically noted as final sale on our website.
  
  
• Soap Sample Packs
  
  
• Beard Oil Sample Packs
  
  
• Any product subject to contamination including: beard oils, beard balms, beard butters, beard wash, face wash, face serum, face toner, face cream, liquid and solid colognes, liquid hand soaps, lotions, conditioner bars (if shrink wrap is removed), liquid shampoo, and conditioners.
  
• Dapper Swag Collection items (e.g., shirts, hats, mugs) as these are custom-printed and all sales are final. Please double-check sizing before ordering.

All returns must be initiated by the original purchaser. We do not accept gift returns.

Return Process & Fees

• To initiate a return: Please email support@dapperyankee.com with your order number and the reason for the return.
  
  
• Shipping fees are non-refundable, and return shipping costs are your responsibility. Dapper Yankee does not provide return labels. We strongly recommend using a shipping service with tracking to ensure your return is received.
  
  
• A 10% restocking fee will be applied to all returned items, deducted from your refund. This fee is based on the original sale price of the individual product(s) being returned.

Refunds

Once we receive your returned items and verify they are in their original, unused condition, a refund will be issued to your original method of payment. Please allow up to 10 business days for your bank to process and post the refund. Refunds apply only to product costs; original shipping fees and ShipAid shipping insurance are non-refundable.

ShipAid Package Protection (U.S. Orders Only)

Dapper Yankee is proud to partner with ShipAid, the leader in package protection and tracking solutions. Although Dapper Yankee has no control over your order once it leaves our hands, we do offer a package protection option for U.S. orders that are lost, stolen, or damaged during shipment. The ShipAid option is automatically selected for you at checkout. If you would like to opt out of this protection, simply decline the coverage before placing your order.

What it Covers: ShipAid is an optional service that provides coverage for delivery issues, including:

• Lost Packages: Your package is considered lost if the tracking information shows it hasn't been delivered, or if it has been marked as "delivered" but you have not received it after 7 business days.
• Stolen Packages: Your package is considered stolen if the tracking information shows it has been delivered but you believe it was stolen from your delivery location.
• Damaged Packages: Your package arrives with a damaged or broken item.

What is Not Covered: The following exclusions apply to the ShipAid coverage:

·        Shipping Costs: ShipAid covers the cost of your order, but it does not cover shipping costs. If a claim is made a payment link for the cost of shipping will be sent to the customer and must be paid before the replacement can be shipped.

·        Incorrect Recipient Information: Claims will not be covered if the customer provided an incorrect or incomplete shipping address, resulting in a failed delivery. This includes issues where the package is returned to the sender.

·        Replacement Orders: Replacement orders are not protected under the ShipAid Package protection. If you have a problem receiving your replacement order, please contact us at support@dapperyankee.com and we will work toward a resolution.

Abuse & Fraudulent Claims: A claim will be considered abusive or fraudulent if a customer intentionally misrepresents or provides false information to obtain a refund or replacement for an item that was successfully delivered, was not lost or stolen, or was not damaged. This includes, but is not limited to:

• Filing multiple claims for packages that were marked as delivered and received.
  
• Misrepresenting the condition of an item to claim damage.
  
• Reporting a package as "stolen" or "lost" when it was, in fact, received.
  
• Using false or misleading information to file a claim.

Consequences of Abuse: Engaging in fraudulent or abusive behavior may result in severe consequences, including:

• Denial of Future Claims: Any future claims for package protection will be automatically denied.
  
• Order Cancellation: We reserve the right to cancel and refund any future orders placed by the customer.
  
• Permanent Ban: The customer will be permanently banned from making future purchases on our website.
  
• Reporting to Authorities: In cases of severe or repeated abuse, we may report the activity to the relevant authorities or law enforcement agencies.

By using our website and purchasing Dapper Yankee products, you agree to these terms. We are committed to a fair and honest relationship with our customers, and we expect the same in return.

Please Note: If you decline the ShipAid package protection, Dapper Yankee is not liable for lost, stolen, or damaged packages.  We assume no responsibility for packages after they have been received by the shipping carrier. Please reference your tracking number and contact your local post office / courier for the most up to date information regarding your package.

Dapper Yankee does not provide package protection on recurring subscription orders at this time.

No refunds or replacements will be issued for delays in shipping by the carrier.

If you make a purchase through the Shop App, Instagram App, or Facebook App, we do offer limited package protection at no extra cost.  The claim request must be submitted to support@dapperyankee.com and include your name, order number, and details of the incident.  After the Dapper Yankee team reviews the request and determines that the issue is eligible for limited package protection, a claim will be filed. When a claim is filed, it requires proof of purchase and a signed affidavit by the customer. Claims may take 6-10 weeks to process.  After a claim is processed, a replacement order will be sent; however, no refunds are provided. If a product is out of stock, the customer will be notified and may choose another product at equal price. Stolen packages are NOT covered. Customers who believe their package was stolen will need to file a police report and file a claim with USPS.

International Returns (Outside the United States)

Unfortunately, we do not accept returns or exchanges on any products shipped internationally. If you have an issue with your international order, please email support@dapperyankee.com with your order number and a description of the problem, and we'll work with you to find a resolution.

Dapper Yankee does not provide package protection on international orders at this time.