Dapper Yankee's Frequently Asked Questions
WHAT ARE THE SHIPPING COSTS AND WHERE DO YOU SHIP TO?
We currently ship within the United States using USPS or UPS. If you have an exceptionally large order, we may use another courier. The shipping rates are calculated based on the package weight and destination.
If your order subtotal is $35 or more you'll automatically receive FREE shipping to anywhere in the USA!
Gift Cards: Dapper Yankee Gift Cards (AKA Dapper Cards) are delivered instantly to the email address you provide during checkout. No physical card will be issued or mailed. Once you receive the gift card, you may print it out, forward the email to your recipient, or keep it for yourself!
Swag Orders: When you order Dapper Yankee swag, orders will be shipped separate from your personal care items. Swag items are made on demand and shipped direct from the manufacturer. Depending on your location the items will be shipped from either Las Vegas, NV or Greensburg, PA. We don't have control over processing or shipping times, but orders typically take 7-10 business days to process and ship.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Dapper Yankee accepts the following payment methods:
- All major credit cards.
- The total will be charged to your card when the order is shipped.
- Shop easily without having to enter your credit card details on our website. Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
Dapper Yankee also offers a fast checkout option, allowing you to securely save your credit card information so that you don't have to re-enter it for future purchases.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Once you place your order, it takes 1-3 business days for your order to process and ship. However, we strive to process your order the same day. You'll receive an email confirmation as soon as your order is ready to ship.
During a zombie apocalypse, exceptionally busy times, or on the rare occasion we experience stockouts (when an item becomes out of stock), there may be a delay in shipping your order. If this happens, we'll notify you promptly.
Once your order ships, you can expect your package to arrive in approximately 3-7 business days. We have no control over the shipment once it leaves our hands, but we will work with you in tracking down your order.
For larger orders we may use another courier, which may take 5-10 business days.
All delivery times are subject to change, but we will provide you with tracking information so you can follow your delivery.
DO YOU OFFER REFUNDS OR EXCHANGES?
We want you to love our products as much as we do, so your happiness is extremely important to us.
If you're not happy, neither are we, and that's what the Happiness Guarantee is all about.
We understand that everyone is different and what works for one person, might not work for you, and that’s OK, we get it.
If you’re ever unhappy with any of our products, for any reason, just reach out to us so we can make it right. Of course, we’ll give you your money back, but on top of that we’ll work with you on finding a product you’ll love.
We're a small family-owned company that truly cares about our customers. You can expect nothing less than a great experience and awesome customer service!
ARE YOUR PRODUCTS VEGAN FRIENDLY?
The majority of Dapper Yankee's products are vegan, but occasionally we offer soaps made with goats milk.
ARE YOUR PRODUCTS ALL-NATURAL?
All Dapper Yankee products are natural, but not all of our products are "All-Natural". In order to achieve some of our amazing scents and colors, we need to use man-made fragrance oils and colorants. However, these fragrance oils and colorants are still derived from natural products.
Unlike the other guys, we always want to be fully transparent with our products and that is why we don't use the term "All-Natural" in our marketing. We call it for what it is. We do offer some products that are truly All-Natural and those are clearly labeled in the description.
WHERE CAN I FIND THE INGREDIENTS LIST?
Dapper Yankee believes in transparency and that's why we list all the ingredients for each product in the product description and on the packaging. We don't want you to have to hunt around our website to look for an ingredients list.
IS IT SAFE TO USE YOUR PRODUCTS ON MY KIDS?
All of Dapper Yankee's soaps are kid-friendly. You can't go wrong with using a natural product on your "Lil Yanks"!
However, before using any product on your children, please check with a medical professional to make sure that it's OK. Some kids might be allergic to one or more of the natural ingredients, so it's always better to check before use.
ARE YOUR SOAPS ANTIBACTERIAL?
Currently none of our soaps are formulated to be antibacterial. But they all are effective in promoting good hygiene and helping to prevent infectious illnesses.
WHAT'S THE SHELF LIFE OF YOUR SOAP?
The shelf life of our soap is approximately 24 months. It's best to use your soap before that time so you can get the most out of the fragrance; over time the scent will diminish. It's also a good idea to store your soap bars in a cool, dry place until you're ready to use them.
DO YOU USE LYE IN YOUR SOAP?
We create all of our soaps using lye (Sodium Hydroxide). Although lye is a man-made chemical, it is one that's necessary to make cold processed soaps.
However, by the end of the saponification process all of the lye is completely out of the final product; thus, leaving us with a natural soap bar.
If you find a soap company that markets a lye-free soap, they are "lye-ing" to you (sorry we couldn't resist the dad joke). Using lye is just part of the soap making process, but again, there is no lye in the final product.
IS DAPPER YANKEE AN AMERICAN BRAND?
YES! We are proud Americans where we were born and raised.
We are based out of Newport News, Virginia, which is just a stones throw away from the Norfolk Naval Base (Home of the U.S. Navy's Atlantic Fleet), Langley Air Force Base, and Colonial Williamsburg. Our founder and CEO is a Columbus, Ohio native, and not only is he a proud American, but he and his family are also proud Ohio State Buckeye fans too!
All of our personal care products are sourced and made right here in the U.S. of A.
WHY IS THE WEIGHT OF MY SOAP DIFFERENT THAN WHAT'S ON THE PACKAGE?
One of the biggest challenges natural soap makers face is the weight of the soap bars.
When our bars have finished their initial cure time they weigh between 5.0 to 5.5 ounces. However, since water continues to evaporate out of the soap over time it will gradually weigh less.
Unlike other soap companies, we don't list the weight of our bars at the time they are cut, but rather we use the following formula to calculate what we think the soap will weigh once it reaches our customer:
c is defined as the current weight
p is defined as the packaging weight
o is defined as the original weight
wl is defined as the weight loss
The average weight of our soap (several weeks past our cure time) comes out to be 4.8 ounces. Some customers may receive bars that are slightly more or slightly less than this, so to keep things fair we round down to 4.7 ounces and that is what's printed on our packaging.
If you want to help slow the water evaporation from your soap, we recommend storing your soap bars in a cool and dry area or keep them in a sealed container until your ready to use them.
DO YOU OFFER GIFT CARDS OR DISCOUNT CODES?
We offer a range of gift cards starting at $10. Click the “Gift Cards” link in the menu at the top of the page to see the available options.
As for discounts, we offer 20% off your first order when you subscribe to our mailing list. We also run special promotions throughout the year that are available to everyone! So be sure to stay on the list to receive the latest info on our upcoming promotions.
If you’re a First Responder, Active Military, Veteran, or Teacher, we offer a Hero Discount to thank you for your service! Click the Hero Discounts link under the About Us section at the bottom of the page.
There are some stipulations to using discount codes. For example, you can’t purchase a gift card with a discount code, and you can’t stack discounts. If you have a discount code for $5.00 off, you can’t use that plus a 10% discount code. You can only use one discount per order.
Also, if an item(s) is already discounted in the shop, the discount code won't apply to that item. Discounts are only available for use on regular priced items.
Please reach out to us if you have any questions.